Returns and Refund Policy

At www.mueslibydzine.co.za  , we do our best to make sure that all of our products on the website come with a detailed description and images, and are of the highest possible quality, so that you can shop with confidence. Since most of our products are “made to order”, buyers may not under any circumstances return non-defective products that have been “made to order” unless if there are compelling reasons to do so. (Buyers will be notified of the products that are “made to order” from our website). Only if reasons provided for the return of non-defective products that are “made to order” are deemed compelling by www.mueslibydzine.co.za, you will be allowed to return the product/s within 14 days at your expense, for a full refund or exchange.

If the product is damaged or does not match the order, we will collect and refund or replace it at no cost to you. Note that all returns are subject to the conditions below.
When you receive your order, it is IMPORTANT that you check to make sure everything is in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your order.

Please contact us to notify us of the return, and we will provide details of how you can send us the product, via either a courier pickup that we can arrange, or via the Post Office.

 

Damaged or incorrect products

If the product you have received is damaged or does not match the order, we will collect and refund or replace it free of charge, provided that

  • You notify us of the issue within 7 days of delivery, and
  • The item is in intact (other than initial damage) and in its original packaging.

After 7 days, we will only accept returns for defective products if it can be proven that the defect existed before the product was delivered.
Please contact us to notify us of the issue, and we will arrange a replacement.

 

Ineligible products

www.mueslibydzine.co.za will not accept returns of any of the following products, except in the event of damage or incorrect deliveries:

  • Items returned without original packaging or after 14 days of delivery, and
  • Items that are “made to order” unless if compelling reasons are provided to mueslibydzine.co.za

Note that all products (including the above) can be exchanged or refunded if they are damaged, or do not match the sample or description.
Please DO NOT DISCARD ANY ITEMS unless you have been directed to do so by www.mueslibydzine.co.za.

If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.

 

Refunds

Returns will be refunded and paid back into the payment method that was used to pay for the order. We endeavour to get your money back to you as swiftly as possible.

 

Return and Refund FAQs

Answers to some of mostly asked questions:

Can I cancel my order prior to delivery?
Since most of our products are “made to order”, buyers may only cancel orders if the production of the ordered item/s has not started. If you wish to cancel your order contact us immediately to determine whether the production of the ordered item has started or not.

What if I no longer wish to proceed with my order?
Should you change your mind regarding your order please let us know as soon as possible before we begin with production so as to arrange for order cancellation and/or refund.

What if the item I purchased is damaged?
If the product is damaged or does not match the order, we will collect and refund or replace it at no cost to you.
Please contact us to notify us of the return, and we will provide details of how you can send us the product, via either a courier pickup or via the Post Office.

How will I be refunded?
Returns will be refunded and  paid back into the payment method that was used to pay for the order.

How long will it take to process my refund?
We endeavour to get your money back to you as swiftly as possible and details of the refund will be communicated to you informing you of how far the refund process is.



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